Cynthia Chen

Product Designer

I'm a product designer with a strong background in research, having experience leveraging strategic product thinking for organizations. Some previous work includes informing the Salesforce & Slack integration at Salesforce, evaluating content recommendations at HBO Max, building actuarial tools at Milliman, and designing for formerly incarcerated folks at FreeWorld. Currently in Berkeley, CA! 

Selected Work

All Work
Product Design
User Research

Product Design @ Milliman

Milliman • Enhancing Actuarial Workflows

Leading 5+ design projects on Milliman Integrate so that actuaries can do their modeling and projections work faster, easier, more confidently.

Product Design

B2B

🔒

Product Design @ FreeWorld

FreeWorld • Interview Prep Portal

Building a platform to help formerly incarcerated citizens feel prepared and confident for their first ever trucking job interviews.

Product Design

Content Design

B2C

UX Research @ Salesforce

Salesforce • Slack & Salesforce Use Cases

Unpacking 30+ Salesforce-on-Slack use cases for product leaders to spot opportunities to build on the integration experience.  

Foundational Research

Diary Study

B2B

🔒

Product Design @ FreeWorld

Building a Platform to Enable FreeWorld Alumni to Financially Pay it Forward

Smoothing out the payment experience for Alumni to financially give back to FreeWorld — and feel encouraged to continue doing so.

Product Design

B2C

🔒

Product Design @ FreeWorld

Building an Interview Prep Portal for Formerly Incarcerated Citizens

Building a platform to educate and prepare Free Agents (program participants) to succeed in their first-ever trucking job interview.‍

Product Design

Content Design

B2C

UX Research @ Salesforce

Conducting Rolling Research for the Salesforce Integrations for Slack Apps

Delivering critical early product insights to 10+ Product Managers of the newly released suite of Salesforce Integrations for Slack apps.

Evaluative Research

Rolling Research

B2B

🔒

UX Research @ HBO Max

Evaluating the Discoverability of 'Recommended by Humans' on HBO Max

Assessing a new content recommendation feature on the homepage, Recommended by Humans, for 50 million subscribers worldwide.

Evaluative Research

Concept Testing

B2C

Side Quests

All Work
Leadership & Management
Research

Building & Leading the First Interaction Design Organization at UC Davis

Leadership

Program Management

Scaling an Award-Winning Research Mentorship Program at Salesforce

Leadership

Program Management

Building & Leading the First Interaction Design Organization at UC Davis

Leadership

Program Management

Human-Computer Interaction Research on AI Safety and Algorithmic Fairness

Writings

Personal

LinkedIn
Read.cv
Email
Cynthia Chen © 2024